The McChronicles has been described as a "consumer evangelist" before. Today we awake to hear a similar description from the people at Church of the Customer Blog.
On behalf of all the loyal customers out here looking to match the expectations with the experience, we thank Ben McConnell for the attention and the mention. We appreciate that he captured our passion FOR McDonald's and didn't distort things into a negative place. Very good work. We have heard Ben speak before. It is no surprise that he is this professional.