Vegas, baby!

The glitz, the glamor, the disappointment.

The McChronicles was walking the Las Vegas strip last week - taking in all the opulence. Suddenly, amongst the Ferrari dealership, the waterfalls, the Brooklyn Bridge, and the Eiffel Tower was this scuzzy little strip mall. And, shoehorned between FATBURGER and a tour agency, was a McDonald's.

The McChronicles has long expressed its supreme satisfaction with "theme McDonald's" - stores that adopt a local (or other) design theme. They evoke a oneness with their locale and gain energy from the synergy. When visiting a location with a strong theme (like San Francisco's Haight-Ashbury) or ... say ... Las Vegas, we HOPE for a McDonald's with a really cool local theme. Alas, it was not to be.

This McDonald's looked so generic that, upon walking in, the disappointment caused a loss of appetite. Later that afternoon, upon finding a second McDonald's on the Las Vegas strip, The McChronicles couldn't muster the enthusiasm to even check it out.

A little creative energy would have been greatly appreciated.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

Mexican Commentary on US McDonald's

Typically it is The McChronicles visiting various locales, commenting on this and that, but today the tables were turned. The McChronicles hosted a lunch in Upstate New York with two visitors from Mexico.

As the food was enjoyed, and as we watched people coming and going, we had time for a quick interview. Interestingly, one visitor frequents McDonald's almost weekly (he has a young son) while the other visits about twice per year (shocking!).

• store #996
• North Utica, New York, USA
• theme: '50s rock 'n roll
• lunch
  

The McChronicles: Have you ever experienced a "theme" McDonald's before?
2/year: No. In Mexico they are all the same.

The McChronicles: Please explain why you visit McDonald's so infrequently.
2/year: I prefer a local fast food restaurant that specializes in chicken sandwiches.

The McChronicles: Do you know that McDonald's offers several chicken sandwiches?
2/year: I do, but the Mexican restaurant serves very fresh chicken. I also think that McDonald's doesn't offer enough (sandwich) choices.

The McChronicles: What is your opinion of this McDonald's experience?
2/year: This store is untidy and needs to be picked up. It is messy. As for the design, I like their use of colors, the decorations. the theme.
1/week: I'd like to see some Mexican McDonald's adopt local themes. Some good ideas would be the ocean, the forest, Mariachi, Parícutin with sandwiches in molcajete packaging. Many people have children's parties in Mexico. These themes would help make the parties more special.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

Tiananmen Square, Beijing, China

Beijing's Tiananmen Square McDonald's sports a semi-cheesy "famous western people" theme - almost EXACTLY THE OPPOSITE of what The McChronicles expected to see!

We were disappointed at not seeing a high-class, inspirational China theme. And we were almost (though not) stunned to see Jim Morrison, Sean Connery, and a handful of famous western actors, singers, and performers hanging on the wall. By the way, these posters seemed to be tacked on the wall in the same manner that a teenager would tack up an idol poster. Where is the class?

The counter seems to be sitting right on top of a keyboard. Cool! The dining area featured a musical theme, with musical notes and the like all over the place. This kind of threw us a bit since the rest of the place featured actors and other non-musical people (in addition to some singers).

All in all, it was nice to have a McDonald's when needed, but we expected a little bit more.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

Haight-Ashbury McDonald's

The McChronicles was feeling a bit groovy, so it dropped into San Francisco's Haight-Ashbury district, birthplace of the hippie revolution.

Many McDonald's offer a unique theme, suited to the locale or region. We hoped to enjoy a hippie-type theme, or something celebrating the psychedelia that Haight-Ashbury is so famous for.

Imagine our disappointment when, upon entering, we discovered that this store had NO particular theme, and was decorated only in crooked wall sconces and nondescript wallpaper.

Regions with far less (of note) to brag about do a much better job of reflecting their tradition or community than this store does. What should be a landmark is actually a disappointment.

Bummer, man!

The McChronicles: A blog about, not affiliated with, McDonald's.
Image: The McChronicles.

McDonald's Murals

Some McDonald's offer up some tasty murals that depict either a theme or their local beauty.

Here are two examples:

The first is a recent submission from a McChronicles field reporter.
This shot was grabbed in the Cincinnati, OH airport. It reflects the "old school McDonald's" theme.

The second is a picture we've shared in the past - another old school theme, this time it depicts a nostalgic view of historic Johnstown, NY.

The McChronicles thinks these murals are pretty cool. We don't think every store should have one, but they certainly do have their place.

Send in your photos of McDonald's murals (mcchronicles at gmail.com). If we get a handful we'll post them all together.

The McChronicles Manhattan McDonald's Tour: Stop #4

While in Manhattan, The McChronicles was stoked to see BODIES ... The Exhibition, so we scurried down to Manhattan's South Street Seaport.

While we were there we walked a short distance to a McDonald's. This store, at the corner of Fulton St & Cliff St., feels like a converted mom & pop corner candy store. It is small and unimpressive. It's OK to be small, but this store doesn't have to be boring. It has a great location - and a shot at a cool theme. Sad part is - it almost makes it, only to fall short.

The theme is "ships at sea", and the management has done a fair job at decorating the place. It didn't seem especially clean (though not dirty), especially cool (though not boring), or especially funky (though it wasn't cookie-cutter in design). It is a good McDonald's that has a ton of potential.

NOTE #1: This McDonald's, like many others in the world, is near a high tourist-traffic area (with all the pluses and minuses that that implies). We dropped in merely to observe (not to eat). The minute we reached, then passed, the counter, a manager bellowed that this restaurant was for customers only. He informed us that, if we didn't buy anything, we would have to leave. It was rudely done. It is understandable that tons of tourists would take advantage of a restaurant's bathroom or place to rest (all at a cost to the store) if allowed - and that's not fair. Understood. But rudeness is NOT required.

NOTE #2: After studying the lessons learned in BODIES ... The Exhibition, The McChronicles made a note to elevate our eating habits a bit. This exhibit depicts the workings of the human body like no other exhibit on Earth. Highly recommended.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

The Guardian Article

The McChronicles has received yet another mention, this time in the UK's esteemed Guardian website. The Guardian article, titled COMPANIES WAKE UP TO BLOGS' BARKING, discusses how several major corporations are addressing the activities in the blogosphere.

We were a bit confused by the section that mentioned our work - and think that the author took a cheap shot at McDonald's while misrepresenting our efforts a wee bit. Here is what they published:

"McChronicles aims to "discuss the brand experience of the world's largest fast
food chain from the customer point of view". Postings can be as bland as the
food, describing in detail the likes of a restaurant in New York state ("we
noticed an almost Victorian musical instrument theme"). A video clip shows "most
illest, futuristic sandwich ever". It isn't slavish in its support, though:
Detroit airport was apparently a disappointment."

What we don't understand:

• if our descriptions are "detailed" and (assummedly) interesting, then they are not "bland". That's not to say that all our postings are gems. We admit to varying degrees of literary quality. It just felt like the example was the wrong one to select.
• if a restaurant interior has a nice Victorian musical instrument theme, then it is not "bland".
• when we deliver ours, and others', videos online, then we are not "bland".
• SO ... why did they bring up the word "bland"? It just feels like a cheap shot at McDonald's, and it feels like we were used, to some degree, to deliver it. We cry, "MINOR FOUL!"

What we did like:

• it was mentioned that The McChronicles is not "slavish in its support". TRUE. We aim to "chronicle the McDonald's experience from the consumers' point of view". We are not a shil for McDonald's, nor are we a self-appointed policing service, nor a hate site. We aim to be honest, fair, and professional at all times.
• this section was very fair. And well-written:

"Then there is McChronicles, which offers detailed accounts of visits to
branches of McDonalds - recently describing a fly infestation and missing
lavatory doorknob at the Clinton, New York, outlet of the fast-food chain."

All in all, we truly appreciate the mention in the article - an article that presented both good and poor examples of how major companies are affected by their own, and by outside, blogging activities. We really appreciated the extra goodies that appeared at the end. Check them out for links to:

• Guardian weblog links
• A handful of online general weblog resources
• Links to several weblog software reviews

The McChronicles: A blog about, not affiliated with, McDonald's.

"This Is THE BEST McDonald's I've Ever Been In"

...those were the words that were ringing in The McChronicles' ears as we toured the Cortland, NY McDonald's (store #5365).

As we approached the store the exterior seemed almost nondescript. Yes, the store has a nice outdoor "al fresco" dining area, and yes, it is tidy.

But, when we walked through the doors it was obvious that something very special happens here. First off, the place is very clean and tidy. No litter, no brooms, no mop pails, no dust pans laying around. Secondly, this place is more like a boutique ice cream shoppe than a McDonald's. As you enter, you walk right toward an ice cream/coffee station that is simply enthralling - complete with a quaint blackboard full of specials and a counter person brimming with personality.

Then, as we looked around, we noted an almost Victorian musical instrument theme. This McDonald's features numerous musical instruments hanging on the walls ... and a BABY GRAND player piano in the extremely-well appointed dining room (this place has several beautiful floral displays throughout).

Slightly confusing, but equally as elegant and impressive, is the second dining area's "original McDonald's" theme. This section features photos of behind-the-scenes shots of '60s-era McDonald's crew frying burgers, customers lining up outdoors, etc. Very interesting.

Even the rest room was beautiful!

The McChronicles interviewed a manager who shared that this store is privately-owned by a person with a strong vision and a ton of pride. We were told that the owner petitioned to corporate, got permission to execute on a vision, and created this masterpiece. Thank goodness they did.

The McChronicles: A blog about, not affiliated with, McDonald's.
Images: The McChronicles.

Canastota KO'd

Quality: NA
Service: NA
Cleanliness: Very untidy, floor needed cleaning. Some seats torn.
Theme: Sports in general (NOT boxing!!!)

The Canastota, NY McDonald's sits right next door to the International Boxing Hall of Fame. So, what is the theme of the store? NOT boxing. What a missed opportunity to create a little excitement and synergy with the business next door. But, it's no big deal either.

Pictured here is an example of how the Canastota McDonald's is just missing it. The attempted repairs on the torn seats indicate a chronic problem. These rips and subsequent repairs didn't happen last week.

One word: Pride

Image: The McChronicles

Downtown Disney McDonald's

The McChronicles took a trip to Disney World in Orlando, Florida last week. While there we dropped by the McDonald's in "Downtown Disney".

For all the traffic the store looked pretty nice. Sure, it could have been a bit neater, but the traffic is pretty wild. We were expecting a more "Disney" theme and were surprised when the store wasn't too specially decorated. That said, it was there when we needed it, and looking pretty good.

Images: The McChronicles.

The McChronicles: a blog about, not affiliated with, McDonald's.

McDonald's International Media Days 2008 (Day 1, Part 1)

The McChronicles is currently participating in McDonald's International Media Days. This event (the 4th of it's kind in recent times) is being held in various cities near McDonald's global HQ (near Chicago, Illinois, USA).

While some participants are focused on corporate financials, and while McDonald's is focusing in a variety of messages this week, The McChronicles is here for one purpose: "Chronicling the McDonald's Brand Experience From The Customers' Point Of View."

Stop 1 on Day 1 was at McDonald's Hamburger University. According to Wikipedia, "This corporate university was designed to instruct personnel employed by McDonald's in the various aspects of the business. Over 70,000 managers have graduated from the institution and it has 30 resident professors."


The first event was a question and answer session with top McDonald's corporate executives: Jim Skinner: Vice Chairman and CEO; Ralph Alvarez: President and COO; Pete Bensen: Executive Vice President and Chief Financial Officer; Don Thompson: President - McDonald's USA; Jose Armario: President - Canada & Latin America; Dave Garland: Vice President & CFO - Asia/Pacific, Middle East & Africa; and Denis Hennequin: President - McDonald's Europe. It was quite an opportunity to listen to their prepared remarks as well as their answers to the media's questions.

(image 2: Don Thompson, Pete Bensen, Ralph Alvarez, and Jim Skinner field questions).

Jim Skinner actually said quite a few things that made it clear he is focusing on the customer's point of view. Among them:

• Our customers think of us as their local neighborhood restaurant.
• The moment of truth: the moment we interact with our customer.

He also discussed his corporate program, called "Plan To Win" , which emphasizes people, product, place, price, and promotion. This theme came to the surface during other presentations throughout the day.

The McChronicles has learned, through interviewing restaurant managers, that offering "friendlier" service is a corporate priority. Therefore, it was interesting to hear those exact words from Ralph Alvarez when he said, "We are friendlier, faster, and more accurate than we were five years ago."

Pete Bensen, corporate number cruncher, was aligned when he commented that, "At McDonald's, the most important number is number 'one' (a reference to an earlier statement that the customer is number one). If we don't get these 'ones' right, all the other numbers don't matter."

And on it went. Don Thompson saying things like:

• We are, "strengthening our focus on the customer."
• We want, "friendly service and fast, accurate delivery every time."

So, The McChronicles probed and asked the panel to describe specifically HOW all these words will eventually reach us - the customer. The McChronicles mentioned that executives aren't the people grilling and serving. We wanted to know how the crew will get this message and, most importantly, how they will be empowered to do what they know is the proper thing.

Both Jim Skinner and Don Thompson did a good job of describing how information and education are being created to enable store owners and managers to educate, train, and coach their crew. Later in the day more info on this topic arose when The McChronicles saw how processes, software, and even equipment are designed and built to make the crews' efforts more effective - with the two-part goal of making their time with the customer warmer and more friendly AND enabling their activities to produce more consistent food faster.

More on Day 1 in the next post (off to dinner now).

The McChronicles: a blog about, not affiliated with, McDonald's.

Images: The McChronicles.

McSkillet Burritos: evaluated

The McChronicles mused about the new McSkillet Burrito. Then, Michael Schroeder gave us the 411 on how good they are. Moved to action, The McChronicles travelled to Sarasota, Florida to sample this promising breakfast fare.

But first, the Sarasota McDonald's:

Store #: 5983
Address: 787 S. Washington Blvd, Sarasota, FL, 34239
Owner/Operator: Bob & Joan Davies
Store Manager: Heidi Martino
Time: 7:54AM

Pulling into the parking lot it was fun to see the store's windows being washed. The grounds were tidy and bright.

Walking in revealed a very typical, nothing special layout. The dining room has an old car theme, with a few basic pictures on the walls. Nothing special.

The Sandwich:
When asked about the popularity of the McSkillet Burrito, the counter person was unable or unwilling to converse in English. She turned the situation over to a manager. The manager confirmed that the breakfast sandwich is, indeed both very tasty and very popular.

The McChronicles ordered both an Egg McMuffin (control) and the McSkillet Burrito (experiment).

Bottom line, compared to the old standard (Egg McMuffin), the McSkillet Burrito is flavorful, exciting, tasty, moist, and very hearty.

A caloric or nutritional comparison was not made. Info anyone?

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles. Why not a picture of the McSkillet Burrito? The McChronicles ate it before the shot could be captured!

McDonald's International Media Days 2008 (Day 3, Part 1)

This morning The McChronicles was at the offices of DDB, one of McDonald's advertising agencies, for two very special announcements - and for a very special surprise.

McDonald's Chief Marketing Officer, Mary Dillon, introduced these items this morning:

• a McDonald's tie-in to the Upcoming Madagascar: Escape 2 Africa movie, complete with a new slogan


• new global McDonald's packaging - with an emphasis on the product

MADAGASCAR: Escape 2 Africa

Beyond the obvious technique of linking a (hopefully) popular movie with their product for promotional purposes, this move plans to use the movie's characters, as well as special events and information to help children move beyond pure physical well-being and add more fulfillment to their lives. At the heart of this effort is a new slogan: 1 minute to move it (one minute to move it).

The "move it" part addresses moving your body and getting some exercise, and also includes moving your mind, your spirit, and your sense of self. Children (and, presumably all of us) are encouraged to take a minute whenever we need it and move our brains, work on a puzzle, a project, or a hobby. We are encouraged to take 1 minute to contemplate what we think is fun, fulfilling, and rewarding. Here is a link to the McDonald's One Minute To Move It introductory video. The McChronicles thinks it is a very interesting concept and hopes it works.

Interestingly, the "I'm Lovin' It" campaign will not disappear.

The McChronicles asked Mary Dillon if the "1 Minute To Move It" (one minute to move it) rollout-type activities will continue throughout 2009 or if the activity will simply settle into ads and slogans (we didn't word it the way it sounds here - we were not snarky about it). Mary replied, "We are considering it." The McChronicles feels that seeing McDonald's actually "move it" throughout the campaign would be a great example for our children and hopes to see a long-term implementation of such activities.

The coolest part of this announcement: McDonald's brought in gold medal Olympian Shawn Johnson to encourage kids to take 1 minute to move it. That's her in the top picture - moving it as only she can while encouraging kids to follow her example. Very cool! PS: Shawn was very gracious and fun - just as we hoped she would be. She is truly a delight and an excellent choice for such a role.

PACKAGING UPDATE

According to Mary Dillon (image: as she delivered the info - standing in front of some over-sized examples of the new look), "This is the biggest packaging initiative in the history of our brand." That's big news for sure! She echoed a theme The McChronicles has heard all week when she said, "This packaging is all about 'simple, easy enjoyment' ".

The company cited the four major goals of this packaging:

• move from "fast food" to "good food fast"
• simple, easy enjoyment
• build a strong relationship with customers
• build a strong, modern brand identity

Examples of the packaging, as they will appear in various global areas, appear below. The actual materials of the packaging were previously upgraded to a more ecological mix, so the only change here is the graphics. The McChronicles likes the graphics as they feel crisp and fun. In addition, nutritional information is easy to find quickly. Also, look for a switch away from "lifestyle" imagery and for a much stronger emphasis on the actual product, its ingredients, and its nutritional information. The McChronicles thinks this looks good while moving health-related issues to the forefront.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

The Summer Of Love (40 years later)

1967 was a very special year in America. In fact, it has become known as The Summer of Love.

Back in the day it seemed that the epicenter of The Summer of Love was in San Francisco, CA - and the hippy HQ of that city was the Haight Ashbury area.

At the end of Haight Street sits a McDonald's, one which the McChronicles has perused previously. In a previous post we expressed disappointment with the store's lack of local "theme". After all, lots of McDonald's are decorated with a local flavor. This store has the PERFECT opportunity to use all sorts of psychedelic design and stuff. Alas, it is not to be.

On the 40th anniversary of The Summer of Love we checked back in only to find the store dirty and peppered with homeless/street people. After dropping in, we decided to NOT eat there. Those who know The McChronicles realize that this is rare, indeed.

Sad.

The McChronicles: a blog about, not affiliated with McDonald's.
Images: The McChronicles.

The McChronicles TOP 10 BEST McDONALD's EXPERIENCES OF 2006

2006 has been an awesome year - so what better to do than look back and remind ourselves of The McChronicles' very best McDonald's experiences.

The rules are simple, The McChronicles had to have some form of direct experience with the store/event during 2006. Here goes:

1. Best Store (building): Zapopan, Jalisco, Mexico: From the "curb appeal" to the building design to the materials of construction, this facility is VERY impressive. It reminded us of a museum. After we enjoyed our meal, we didn't want to leave - it is that nice!
2. Best Owner/Operator: Dennis Stabile (store #13058) Rosemont, Illinois, USA: The minute we walked into this store, we knew it was different. It's not the looks, it's the PEOPLE. And the people are top-shelf due, in part, to what seems to be great management from the top. It also appears that Mr. Stabile has a knack for hiring great people. Elements like respect, empowerment, and appreciation all come together - ultimately creating the customer experience. Great job Mr. Stabile! We'd love to meet and interview you someday.
   
3. Best Surprise Appearance: Pop-Up McDonald’s, Shenzhen, China: Imagine our delight ...we were seeking sustinence at a trade exhibition with very low expectations ("show food" is usually abominable). When we found this mobile-McDonald's we were delighted!
4. Cleanest McDonald’s: Zapopan, Jalisco, Mexico: That's right - Zapopan appears twice. That's because, in addition to enjoying a very cool design, the facility is kept impeccably clean - inside and out. This category receives special attention since CLEANLINESS is one of the key elements that McDonald's focuses on - and sells to the consumer. Zapopan really excels in this category.
5. Best McDonald’s Web Offering: McDonald’s Senior Director of Web Communications - Steve Wilson’s “The McDonald’s You Don’t Know”: The McChronicles likes Steve's style - simple and to the point. Nowhere throughout the site do we detect defensiveness or corporate-speak. And some of the links are really fun, too. Keep it coming, Steve.
6. Best McDonald’s Blog: Olympic Champion Crew Community: It's simply hard to beat the combination of The Olympics, people on a really cool trip to Italy, and the exuberance of people on a mission. It all comes through here.
7. Best McDonald’s Mashup - Cortland, NY: This is not the BEST McDonald's restaurant of the year, but it has so many interesting elements that we made up this category. At first blush, the store appears typical. But, when you walk in, you are surrounded with a great classical music theme. Then there's the McDonald's history stuff, then there's the Hershey's ice cream parlor. Phew!! So much stuff to enjoy.
8. Best McDonald's Billboard: Wrigleyville (Chicago), Illinois: The combination of simplicity, complexity, artistry, and ancient principles had the McChronicles shouting, "Wicked Cool" You've got to love this one on so many levels.
9. Best McDonald’s Image on Flickr: Kate Blood’s “Mood Indigo”: Here is one for the fans, from the fans. Kate really used her artistic eye (and photographic skills) to create this awesome image. Thanks for this, Kate.
10. Best McDonald’s Ad: McShawarma ad: A ton of work went into this effort - but it was well worth it.

And here is a special year-end bonus to The McChronicles TOP 10 BEST McDONALD'S EXPERIENCES OF 2006.

Since we are committed to chronicling the McDonald's brand experience from the CUSTOMER'S point of view, we want to honor the person that has so much to do with our experience: the store manager. The store manager kind of reminds us of an Army sergeant - caught between two worlds (management and the rank and file). These people struggle to keep both ends of the equation happy - even when they have conflicting agendas. In addition, they are responsible for transferring the teachings and skills to the people that have EVERYTHING to do with the customer experience - the frontline crew person. In other words, these are the people responsible for the interactions that we, the consumer, have with McDonald's - every visit.

BEST MANAGER 2006:

• Team Spirit: Jean Si Jean really impressed us with her appreciation of, and dedication to, working with and learning from her team of local managers. The result is a store that adheres to the corporate principles, runs well, and delivers on the McDonald's promise.

• Passion: Steven HOU Yan Ping Steven LOVES McDonald's! And he totally respects what the corporate program can do for both the employees and the customers. Steven, we're still hoping that you get selected for the Beijing Olympics McDonald's crew - you deserve it.

• Personality: Jays C Jays is blessed with a great owner/operator - and vice versa. This manager found time to be interviewed, take drive-thru orders, cheer on a colleague who was mopping the floor, explain a new entertainment system to us, and more. Her energy, enthusiasm, brains, and smile add up to an excellent managerial style.

• Positive Attitude: Zhong Xiao Li Miss Zhong can do ANYTHING! At least it seemed that way during our interview. Her McDonald's training seems to have empowered and encouraged her - but her "can do" attitude is all hers. The combination makes for an excellent ambassador for McDonald's, and a super manager for her team.

Each of these winners really stood out. The McChronicles had an easy time conjuring up the great feelings and/or experiences that each delivered. What a pleasure it is to bestow these accolades. They are all well-deserved.

The McChronicles: a blog about, not affiliated with, McDonald's.

The McChronicles Manhattan McDonald's Tour: Stop #2

Next stop for The McChronicles whirlwind tour of Manhattan was the restaurant at 45th & Broadway.

Tight and small, this store offers up a confusing, mixed decor. The theme combines elements from Greek history, modern intermational, and Americana. What a design mess! And what a contrast with other McDonald's in the area that have coherent and interesting themes.

The crew had no problem keeping up with the crowd and did a good job.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

Chengdu McDonald's Interview

The McChronicles interviewed another McDonald's manager recently. This time we were in Chengdu, China - on Wen Wu Lu (Wen Wu Road) and were lucky enough to meet Duty manager Miss Zhong Xiao Li.

Right off the bat we knew this interview was going to be a bit different. Miss Zhong started out interviewing us! She was curious as to how we had become such McD fans, why we cared enough to spend time with her, what we thought of her store, etc. We LOVED sharing our story with her.

"We treat kids with respect and learn to serve them better."

Zhong Xiao Li

With her curiousity satisfied, Miss Zhong told us she has been a manager for 1 year and has worked at McDonald's for over 5 years. Her store, in Chengdu, sports a nautical, undersea, theme and is typical in most ways. All of the following responses were translated, and The McChronicles takes full responsibility for any errors in the translation.

McChronicles: How has your 5 years at McDonald's helped you as a manager?
Miss Zhong: My longevity with the system helps me understand my staff's challenges very well. I can help them better because I know what they are facing.

McChronicles: Describe the well-advertised "Moms Panel" program.
Miss Zhong: McDonald's tries very hard to service the family. Our Moms Panel crew members provide special service to make families happy. We help moms take care of their kids, we chat with them, make them feel comfortable. This program gives us invaluable feedback on our customers' experience. As a result, we develop special programs for families. We treat kids with respect and learn to serve them better.

McChronicles: Tell us about the McDonald's Open House program (promoted in this store).
Miss Zhong: We want parents to understand our processes and know that our products are wholesome. Parents, families, anyone is welcome to take our tour.

McChronicles: Who is your typical customer?
Miss Zhong: We serve mostly families and students.

McChronicles: What is the hardest part of your job?
Miss Zhong: Hmmm? I don't enjoy working late on weekends. But, other than that, I have no problems.

McChronicles: What is the best part of your job?
Miss Zhong: The most rewarding aspect is knowing that my job is important. When I am at the restaurant I feel energized. The crew are my friends, and there is no social hierarchy here. The company is very fair with all of us. The policies are transparent and applied evenly. The company cares about each employee. This inspires me to go the extra mile.


The McChronicles was VERY impressed with Miss Zhong's positive attitude, enthusiasm, and energy.

The McChronicles: A blog about, not affiliated with, McDonald's.
Images: The McChronicles.

Old Shanghai

The restaurant on East Nanjing Road in Shanghai, China is a typical, nondescript McDonald's. It has many of the "standard" features that we have all become accustomed to, including the faux "wood grain" tile floor.

The McChronicles dove into this haven during a particularly hot (38C, 100F) day. We needed the air conditioning as well as the icy-cold refreshment during our stroll down the pedestrian mall.

What struck our fancy was the theme. This store is adorned with several photos of Shanghai in the "old days".

If you're ever in the neighborhood, do pay this McDonald's a visit. Especially if you're in need of refuge from the intense summer heat.

The McChronicles: A blog about, not affiliated with, McDonald's.
Image: The McChronicles.

Seasonal McDonald's

The McChronicles has never heard of a McDonald's that is open only for certain seasons throughout the year - until now.

The Old Forge, NY McDonald's (located in the heart of New York's Adirondack Mountains) is nestled in a community that caters to summertime hikers, boaters, swimmers, and the like ... as well as to skiers and snowmobilers who enjoy the winter. During the off seasons, the village is empty.

Accordingly, their McDonald's is only open during the summer season.

We've thought about this a lot, sometimes taking a negative view of the "undependability" of the schedule, and other times appreciating the fact that, for at least part of the year, this small community gets to enjoy a McDonald's.

In the end, The McChronicles proclaims that this is a good thing. Better some McDonald's than none at all. And we give KUDOS to the management for providing a regionally-appropriate decor theme.

The McChronicles: A blog about, not affiliated with, McDonald's.
Image: The McChronicles.