First off, the store was dark. Then, the service was slow. And then, it was dirty, and messy.
DARK: this store needs some replacement light bulbs or a few more fixtures. In the middle of a bright sunny day it felt like something was wrong.
SLOW SERVICE: No one was waiting in line of ahead of us.
We ordered ONE HAMBURGER. Here is what happened:
- Online Time: 60 seconds
- Order Wait: 4 minutes
- Quality: good
- Service: non-existent (the crew person didn't even speak to us)
- Cleanliness: poor (dark, dirty, and unkempt)
Check out the images to see what we had to experience while eating at the Rome, NY West Gate McDonald's. It is obvious that the crew either has not been trained, motivated, or given the resources to keep things tidy. By the looks of things, and based on the fact that it appeared the crew had ample time to tidy up, we surmise that the crew just isn't motivated. How sad for everyone.
The problems with this McDonald's make it easy for us to drive the extra mile and hit one of the other Rome stores. Maybe they don't care which you go to. But maybe we won't choose McDonald's at all if things are to remain this unprofessional. This McDonald's is a dump.
The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.