Monday, October 02, 2006

New Hartford, NY McDonald's Disappoints

"Disappointed" is the word that comes to The McChronicles' mind after a visit to the New Hartford, NY McDonald's today.

Store #: 825
Time: 1:51PM
Date: 02 October 2006
Order: 1 Big & Tasty, 1 medium Coke
Customers: 1 other person in order area, waiting for order
Online Time: 90 seconds
Order Wait: 60 seconds
Quality: overdose of mayonnaise and ketchup, squirting out of
Service: no acknowledgement of customer for full 90 seconds while crew
milled about behind counter (seemed like 5 minutes)
Cleanliness: poor, sloppy, no effort
We've seen so many McDonald's operating on "excellent" mode that, when we see such sub-par performance, it really disappoints.

With NO ONE in the store except us and one other customer (waiting), well after the lunch rush, why can't anyone tidy up the condiment area? Why do we need to clean the debris off our table? Why do we have to eat while looking at litter beneath the tables?

The odd thing is that both of these images occurred in plain view of the crew. We didn't have to look in obscure places to uncover it. The garbage/condiment area is directly opposite the counter. The crew stares directly at it while working.

The McChronicles: a blog about, not affiliated with, McDonald's.

Images: The McChronicles.

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