We will quote directly from the report so the true feelings can come through:
"Waiting time was 20 seconds without anyone in line in front of us. Order taker didn't know about the meal we ordered. Had to seek assistance from a colleague. Didn't know how to remove receipt from the machine. Delivered food "to go" when we asked to eat in. Fries were cold. No paper towels in the rest room."
The McChronicles believes that any one of these minor nuisances is usually overlooked. It's when they begin adding up that customers start to take notice. It's sort of like we give the crew just one strike. In this case, the overall experience was quite poor.
Attention McDonald's crews! During our brief transaction/experience with you, please remember that we're typically in a good mood and ready to overlook a little trouble. But when it begins to accumulate, it ruins our McDonald's experience.
And this isn't just about the crew at the counter. We are touched directly by the maintenance staff, the trainers, the cooks, the managers, the owner/operator, etc. Every one of you is there for a specific customer-related reason. You all touch us in some way. Thanks for typically making it a great experience. And please be vigilant about all these details. It really matters to us.
The McChronicles: A blog about, not affiliated with, McDonald's.
Image: The McChronicles.