Monday, August 22, 2005

Counter Intuitive

Isn't it a little counter intuitive to think that, by performing your behind-the-scenes stock replenishment activities right at the sales counter, you would maintain or increase your brand in the eyes of your customer?

What are they thinking in Johnstown, NY? A recent visit by The McChronicles found the customer with almost NO room to place and receive their order. Why? Because the crew was unpacking and handling condiments, sauces, napkins, etc. right on the counter.

Hey management, give the crew some appropriate space to do their job - without forcing the customer to deal with it.

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