Sunday, April 03, 2005

Utica's Mohawk Street McDonald's ranks very high in some categories, and looks weak in others.

The McChronicles visited this store today and was (as usual) impressed with the cleanliness and orderliness. When it comes to cleanliness, this place always rates high.

Today our team watched, incredulous, as customers backed up for almost ten minutes. The amazing part was that people seemed to be waiting for coffee, apple pies, and hamburgers!

While the store staff sure seems friendly, the also seemed to just not "get it" when it comes to optimizing transactions. As the crowd swelled, no manager stepped in to sort out the situation. Nothing seemed to get fixed - people just waited for "standard operating procedure".

All the ingredients are there for an EXCELLENT store. The McChronicles hopes it all comes together.

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