Sunday, September 02, 2007

McDonald's STAR Manager Interview

The McChronicles was fortunate to stumble upon a real STAR recently. We briefly enjoyed the company of Yanna Deng, McDonald's Changan Branch STAR.

We don't know what "STAR" actually stands for, but it HAS to be good. Why? Because Yanna is. The Changan McDonald's (in Shenzhen, China's Futian district) is a true "neighborhood" restaurant. Nestled amongst small shops, and at the foot of housing blocks, the store serves students, families, and the neighborhood locals.

We managed to slow Yanna down for a few seconds to ask her about her job, and her role in this store. Here is what she had to say (the interview was translated between English and Mandarin. Any translational errors are purely the fault of The McChronicles):

The McChronicles: What is the role of a McDonald's STAR?
Ms. Deng: We organize social activities, events held at our restaurants. We especially focus on childrens activities.

The McChronicles: How long have you been here?
Ms. Deng: I have worked at this store for 2 years and have been with McDonald's for over 7 years. Many employees at this store have been with the company for a long time.

The McChronicles: Describe McDonald's MOM'S PROGRAM.
Ms. Deng: We have special "Happy Family Ambassadors" who emphasize a good experience for families while in our restaurant. The specially-selected employees must truly enjoy children and have a great sense of customer service.

The McChronicles: How is McDonald's keeping abreast of the huge changes occurring in China?
Ms. Deng: One big effort, and success, is keeping up with inflation. Even with this pressure, we have managed to
keep our prices steady.

The McChronicles: What is exciting at this store?
Ms. Deng: Our new manager really emphasizes QSC (quality, service, cleanliness). Their focus has really improved our store tremendously.

The McChronicles: What is your favorite part of working at McDonald's?
Ms. Deng: I enjoy the collegial atmosphere, the happy environment, and the great team with which I work.

The McChronicles notes that this store was very clean and efficient. It was a pleasure to eat at this McDonald's. Thank you Yanna, and your entire team.

The McChronicles: a blog about, not affiliated with, McDonald's.
The Mc


Big D said...

I believe that STAR stands for STore Activity Representative. When I worked at McD's in the late '80's the STARs conducted all the birthday parties and assisted when Ronald and crew stopped by.

McChronicles said...

Thanks, Big D.


Great pictures