Attention McNugget Lovers

Today, McDonald’s launched www.nuggnuts.com , an online fan community dedicated to honoring the devoted fans of McDonald’s Chicken McNuggets. The site launched this morning to pay tribute to the 25th anniversary of the popular menu item. Fans will have the opportunity to show why they deserve a coveted spot in the Nuggnuts Hall of Fame, learn the official McNuggets pledge, and purchase exclusive Nuggnuts apparel.

Two of the five individuals www.Nuggnuts.com is featuring are:

· Kevin Byers, an expert juggler and self-styled “Nuggler”, Kevin once juggled three Chicken McNuggets (after eating the 4th), a record 112 times late one night. He also attempted creating the world’s tallest McNugget tower.

· Adam Cater is the founder of “I Love Chicken McNuggets®” on Facebook. “I am the biggest McNuggets fan and I was trying to find everyone else in the world who also loves them like myself. I’d love to talk all day about my love for McNuggets. When I’m not eating McNuggets, I feel sad and empty inside.”

Comments anyone?

McDonald's International Media Days 2008: Review

The McChronicles was offered a tremendous opportunity to experience McDonald's International Media Days 2008. What a better way to bring interesting information to the "customers" who are the very heart of our mission: "Chronicling the McDonald's Brand Experience From The Customers' Point Of View." We seized the chance and did our best to both experience the event and share it all with you in seven separate postings (one, two, three, four, five, six, seven).

The single most frequent question we've been asked is, "Well, what did you learn?" Then, that question is retracted in fear that The McChronicles will go on and on and never stop talking (and we could). The question is rephrased as, "What is the ONE THING you learned?"

The answer is simple. The McChronicles departed knowing that McDonald's is absolutely NOT the monolithic corporate behemoth that some accuse it of being. We are totally convinced that McDonald's is a wonderful collection of talented, capable, passionate, and fun people who care very much about their customers' experiences, their company, and their place in society.

During this event we interviewed, spoke with, and listened to people from a very wide range of roles and capacities, including: CEO, Vice President of Social Responsibility, Facility Engineers, Equipment Engineers, Chief Chef, Vice President of Beverage Strategy, Senior Media Relations Directors and Managers, Administrative Assistants, Crew, Store Managers, and more. We are convinced that such a large group of people simply can't fake sincerity, integrity, and passion in a way that we couldn't recognize. They're the real deal, and they ARE McDonald's.

The McChronicles can also share that these people are never satisfied. They are constantly seeking ways to improve their brand, to improve their business, and to delight their customers and employees. We fully expect McDonald's to accelerate their growth in product and concept development, leading to further enhancements of customer satisfaction.

This team knows they are not perfect - and they appreciate hearing both the good and the bad. The McChronicles was delighted to witness eager interest when we discussed issues and problems. Lest you think we've become a shill for McDonald's, rest assured that The McChronicles will continue to comment on opportunities for improvement - and we will continue calling out the good things, too. Mainly because we are a customer, and we experience McDonald's from OUR side of the counter. Now we know that McDonald's appreciates the feedback as well, and is eager to consider the customers' opinions. It's also clear that they aim to improve because of them.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

McDonald's International Media Days 2008 (Day 3, Part 1)

This morning The McChronicles was at the offices of DDB, one of McDonald's advertising agencies, for two very special announcements - and for a very special surprise.

McDonald's Chief Marketing Officer, Mary Dillon, introduced these items this morning:

• a McDonald's tie-in to the Upcoming Madagascar: Escape 2 Africa movie, complete with a new slogan


• new global McDonald's packaging - with an emphasis on the product

MADAGASCAR: Escape 2 Africa

Beyond the obvious technique of linking a (hopefully) popular movie with their product for promotional purposes, this move plans to use the movie's characters, as well as special events and information to help children move beyond pure physical well-being and add more fulfillment to their lives. At the heart of this effort is a new slogan: 1 minute to move it (one minute to move it).

The "move it" part addresses moving your body and getting some exercise, and also includes moving your mind, your spirit, and your sense of self. Children (and, presumably all of us) are encouraged to take a minute whenever we need it and move our brains, work on a puzzle, a project, or a hobby. We are encouraged to take 1 minute to contemplate what we think is fun, fulfilling, and rewarding. Here is a link to the McDonald's One Minute To Move It introductory video. The McChronicles thinks it is a very interesting concept and hopes it works.

Interestingly, the "I'm Lovin' It" campaign will not disappear.

The McChronicles asked Mary Dillon if the "1 Minute To Move It" (one minute to move it) rollout-type activities will continue throughout 2009 or if the activity will simply settle into ads and slogans (we didn't word it the way it sounds here - we were not snarky about it). Mary replied, "We are considering it." The McChronicles feels that seeing McDonald's actually "move it" throughout the campaign would be a great example for our children and hopes to see a long-term implementation of such activities.

The coolest part of this announcement: McDonald's brought in gold medal Olympian Shawn Johnson to encourage kids to take 1 minute to move it. That's her in the top picture - moving it as only she can while encouraging kids to follow her example. Very cool! PS: Shawn was very gracious and fun - just as we hoped she would be. She is truly a delight and an excellent choice for such a role.

PACKAGING UPDATE

According to Mary Dillon (image: as she delivered the info - standing in front of some over-sized examples of the new look), "This is the biggest packaging initiative in the history of our brand." That's big news for sure! She echoed a theme The McChronicles has heard all week when she said, "This packaging is all about 'simple, easy enjoyment' ".

The company cited the four major goals of this packaging:

• move from "fast food" to "good food fast"
• simple, easy enjoyment
• build a strong relationship with customers
• build a strong, modern brand identity

Examples of the packaging, as they will appear in various global areas, appear below. The actual materials of the packaging were previously upgraded to a more ecological mix, so the only change here is the graphics. The McChronicles likes the graphics as they feel crisp and fun. In addition, nutritional information is easy to find quickly. Also, look for a switch away from "lifestyle" imagery and for a much stronger emphasis on the actual product, its ingredients, and its nutritional information. The McChronicles thinks this looks good while moving health-related issues to the forefront.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

McDonald's International Media Days 2008 (Day 2, Part 3)

Day 2 of McDonald's International Media Days was FULL of interesting information and insights. In the afternoon The McChronicles was able to meet with Chef Dan Coudreaut, Corporate Chef, USA, in his test kitchen.

Dan was accompanied by several vendor partners who (along with several other vendors) share in the development, testing, and inventiveness. Chef Dan stressed that creating new McDonald's menu items is a team effort. Some of the vendors were from Cargill (oils) and Sargento (cheeses). Chef Dan also made it clear that he enjoys "the discovery process" and that he is comfortable when he, occasionally, "doesn't know what he doesn't know".

Chef Dan says he often begins with input or direction from his teammates in Marketing. After all, it is they who usually know what customers want, or which ingredients and product families contribute to profitability, sales, or optimal inventory utilization.

Chef Dan took the opportunity to demonstrate a product development process, based on the Snack Wrap platform (check out the brief video clips of Chef Dan in action). He shared a basic design system, then introduced a huge table of potential ingredients. Wow! What choices.

The McChronicles asked Chef Dan if he had any "failures" that surprised him. He said he really thought the taco + quesadilla (tacodilla) concept would resonate with people in the USA. According to Chef Dan, "I loved it, but it tanked."

That's OK, Chef Dan. You've created plenty of winners.

The McChronicles: a blog about, not affiliated with, McDonald's.

Images & Videos: The McChronicles.

McDonald's International Media Days 2008 (Day 2, Part 2)

Next up on Day 2 of McDonald's International Media Days 2008 was Senior Director, U.S. Restaurant Design, Max Carmona who outlined the company's Green Building Strategy. And, if you think this is just about the building, you will be surprised.

But, speaking of buildings ... did you know?:

• there are 14,000 McDonald's restaurants in the U.S.
• there are 31,000 McDonald's restaurants in the world.
• the concept of a "Green Restaurant" has been under development for years and is now already rolled out in the south side of Chicago.
• Green Restaurants are under construction in France, Brazil, and Canada.

The bottom line of Max's assignment is to create a functional and environmentally progressive facility that "satisfies both the customers' perception and the crew's satisfaction".

Max outlined critical elements of his program, grouping them into four major categories:

• water reduction
• energy reduction
• materials of construction
• social equity

Then, Max delivered The McChronicles to the actual Green Restaurant, on the corner of 42nd and Ashland on Chicago's South Side (a community known as "Back Of The Yards"). There we were met by Doug Kimball (pictured) who provided an extremely detailed tour of this living laboratory. The tour started with two drawings of the facility, a site overview and a building detail.

The site and building exterior feature innovations including: LED signage that consumes tons less energy,permeable paving that allows rainwater to soak into the water table versus swamping the public drainage system, a cistern that collects storm water used to water the native vegetation - both on the ground and on the roof, skylights, and a heat recovery system. Trust The McChronicles - there is lots more.

Doug then headed indoors where he handed The McChronicles over to John Rockwell who pointed out features such as: low-flow plumbing features saving water per flush, LED lighting and a computerized system that measures natural light and adjusts artificial lighting accordingly, multiple recycling stations, and building materials (tables, chairs, divider walls, decorations, etc.) made from recycled materials such as milk and detergent containers, ceramic floor tile made from 40% pre-consumer waste material, and decor made using low-emitting materials.

Honestly, it was difficult to take it all in on the first pass.

The McChronicles: a blog about, not affiliated with, McDonald's.

Images: The McChronicles.

Will McDonald's Adopt Coca Cola's "Beverage Dispeners of the Future"?

Coca Cola has introduced what some are calling the "beverage dispenser of the future".

According to an article on QSRmagazine.com:

“We believe this will do for beverages what mp3 did for music,” says Ray Crockett, director of communications for Coca-Cola North America.

"Customers can choose their beverages—among more than 100 varieties—via a touch screen located on the front of the machine"

"Second-generation versions of the dispensers will begin testing in the first half of 2009"


Wow! Imagine choosing from a selection of over 100 beverages! No more need to mix Coke & orange.

Will we see these in McDonald's soon? It sure sounds like it. If you spot one in action, check it out and report to us via COMMENT. Thanks!

The McChronicles: a blog about, not affiliated with, McDonald's.
Image: QSRmagazine.com

McDonald's Gold Card (Revisited)

The McChronicles has mused about the McDonald's Gold Card previously. At the time it was called The McDonald's McGold Card. A recent comment on the posting has us reopening the topic.

The McChronicles has to admit that we are intrigued by this item, and that we have no personal experience with it. So, we did what any responsible netizen would do and Googled McDonald's Gold Card. We were quickly delivered to the McD Gold Card home page - there is a complete program!

We attempted to register, only to find that, "Only McDonald's employees are authorized to use this site. " So, it is an employee-only thing.

Apparently the card is a way to help employees get discounts at various retail stores. One page that you CAN access on the site offers a depiction of how the card can save the user over $500. According to the example, the McDonald's Gold Card can be used at places like: Apple, Foot Locker, Jiffy Lube, LensCrafters, T-Mobile, and more.

This seems great for the employees.

The McChronicles wonders if McDonald's has ever considered offering an affinity, discount, membership card for customers to use. We think that this could be kind of cool, if done properly. What do you think?

The McChronicles: a blog about, not affiliated with, McDonald's.
Image: McDGoldCard website.

Taiwan's Chung Ho City (Sheng Nan Rd.) McDonald's

The McChronicles dropped in to Taiwan's Chung Ho City (near Taipei) and headed for Sheng Nan Road. That's where this McDonald's is located.

This store is interesting since it combines several funky features all into one restaurant. First, it is a McCafe and a regular store all in one. Next, instead of a drive-thru it offers a walk-up. But it's not an ordinary walk-up, it's sort of a "scooter-up" (you don't actually drive thru in your scooter, you drive up , get off, order, then drive off or eat on the sidewalk). It's a big, urban-type store (small ground floor presence with a multi-(3)story dining area). Add it all up and the experience is pretty cool. Interestingly, this store offers no deivery and no bottled water.

The first-floor order area feels very small and tight. No problem when the crowd is small (it could be a mess if a ton of people show up). The stairs are steep as they lead to the second and third floors. Since the building occupies a corner space there are windows (and tons of natural light) everywhere. This, and the Taipei suburb's teeming masses, make for some extremely interesting people watching while dining.

It's a relief to ascend to the dining area and relax since the street is throbbing with energy. Cars, trucks, scooters, people, smells, sounds, and more add up to almost numb the senses. Behind the glass, and one or more stories above the fray, is a bit of solitude, providing time to unwind and relax - even if it just for a few minutes.

If you're in the neighborhood and in need of a break - consider this option.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

McDonald's Girl Delivers

It may be news to some (not to regular readers of The McChronicles) that McDonald's delivers. Maybe not in your town, but there are places in this world where your meal can be brought right to your home, office, party, event, or ... ?

We've explored the concept of McDelivery before. But, today, while sitting in a Shanghai, China McDonald's, after observing several delivery people returning to the roost, grabbing their next order, and heading out into the streets, it hit us. Who are these people? Why do they do it? What's it like McDelivering? Sadly, we didn't get to ask the questions, yet.

The McChronicles did build up a healthy dose of curiosity and interest. We also snapped these shots of "McDonald's Girl" as she prepared to battle the dangerous streets of Shanghai. 

As she disappeared into the drizzling summer haze we found ourselves saying out loud, "Go, McDonald's girl, go."

We'll try for an interview and report back if we get one.

Comment if you've got a cool McDelivery or McDonald's Girl story.

The McChronicles: a blog about, not affiliated with, McDonald's.

Images: The McChronicles.