On The Go Packaging

According to a November 2006 posting on QSR Magazine Online:

In the Middle East, McDonald's serves a regional version of its chicken wrap. The McArabia features not only a flavored flatbread holder, but also the type of on-the-go packaging more quick-serves should be employing. It is possible to eat the flatbread sandwich without spilling, even when writing and dining.

The McChronicles is pretty sure they are talking about the same packaging that we enjoy when we consume the succulent FANtastic sandwich. And it sounds like what we see in the cool McShawarama ad. If so, we say - cool!

Harken back to the day The McChronicles invented the McPamper. Born of necessity, the McPamper was our way of minimizing the collateral damage done when trying to consume a Big Mac. Why did we invent this? Because many sandwiches are messy! That good and gooey sauce/condiment/juice has to go somewhere - and it usually manages to land on our clothes.

An alternative answer is because the existing packaging is inadequate for our needs. So, now we know that McDonald's knows the issue, and that they can do somethng about it.

We imagine that this packaging is a lot more expensive (both money- and time-wise) for McDonald's. And, admittedly, it may be a bit of overkill for some sandwiches. But ... watch what happens when you initiate a candid discussion (amongst people who are comfortable being honest) about eating a Big Mac. It always seems to go to the mess.

With increasing numbers of McDonald's customers using the drive thru, this packaging could be a real point if differentiation when a dining decision is considered. According to a 2006 article in selfserviceworld.com:

Drive-thru sales account for more than 60 percent of the overall revenue and more than 80 percent of the lunch revenue at a typical McDonald’s.

Think of the averted dry cleaning bills! Maybe this packaging should pop up everywhere the Big Mac is sold.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.

The McPamper

OK, so it is great to LOOK at a fresh, new Big Mac (previous post). But EATING a Big Mac is a different story.

This unwieldy sandwich is prone to spill-out and ooze-out its ingredients during an eating session. The packaging, which , we suspect, is the main reason the sandwich looks so good so often, is simply unable to help hold the sandwich together during eating.

A team of McChronicles researchers offers this time-proven technique to tame this beast quite successfuly. Ladies and gentlemen, we offer you The McPamper:



1) open the box

2) lay a clean, half-opened napkin onto the sandwich (half-on and half-off the top bun)

3) lift and invert the whole affair, box and all (while cradled in both hands - top & bottom)

4) lift the box off the top of the whole affair, set the box back down onto the tray for later use

5) lay the excess of the napkin over the top of the sandwich

6) grip/contain the contents with the napkin covering

7) tip the Big Mac back on its side to dump the few loose, straggling items into the box

8) tip the now-pampered sandwich so the sesame seed bun is back on top

9) dig in



Most oozing, drippage, and droppage is contained (allowing for full ingredient delivery), the sandwich remains organized and intact, and clothes stay neat, with no embarassing staining.

We can't promise that this is good for use in the pool, but we do encourage you to check it out.

Can we get some feedback on this one?







All Images: McChronicles

McDonald's International Media Days 2008 (Day 1, Part 2)

The second part of our first day of McDonald's International Media Days (see part of McDonald's International Media Days 2008) was much less formal and a lot more hands-on. And since it was getting to be about that time, The McChronicles is talking about hands on LUNCH!

Today's lunch was served in McDonald's ultra-top secret "Innovation Center". Seriously, this place has such limited access that many of ther McDonald's staff that accompanied The McChronicles into the facility expressed excitement that THEY were able to get inside. A tour of this detail, with the degree of openness that we experienced was said to be "unprecedented".

Now, while The McChronicles WAS hungry, it was still all about, "Chronicling the McDonald's Brand Experience From The Customers' Point Of View." Here's what we learned (in between bites and while touring the facility):

1. There are some very tasty new foods in the pipeline.


2. There are some very tasty foods in existence around the world that aren't in your region.


3. There are some very sophisticated processes (and equipment) in place - and being put into place - to keep our meals tasty, consistent, and safe.


4. There are some very cool ideas as to how to make our total experience faster and more accurate/rewarding.


5. There are some very dedicated professionals working hard behind the scenes to make this all happen for us.

PIPELINE:

A discussion and demonstration and video of experimental equipment led up to the cool new products that were under consideration. While we didn't get to sample any of the "concepts" The McChronicles can report that all sorts of food products are being evaluated, from vegetables, to beverages, to traditional sandwiches made in new ways.

INTERNATIONAL MENU:
The McChronicles dove into a table full of food that can only be found in McDonald's around the world. As loyal readers know, The McChronicles travels extensively, but having such a variety of meals in one room at one time was special, even for this experienced traveller. We enjoyed the (sort of) previously-reported on Shaka Shaka Chicken (it was potato in our report from 2006). This version of the Japanese Shaka Shaka concept is a real winner. The concept is to receive an already tasty piece of chicken in a semi-sealed bag, insert your personal favorite selection of spices, shake it up (shaka shaka) and enjoy it. The McChronicles tried the lemon pepper spice and LOVED it, a lot.

Another of the several awesome regional products is THE CBO. CBO, from France, stands for Chicken, Bacon, Onions. With the proper garnishment, a slice of cheese, and sauce, this sandwich is awesome.

The McChronicles' favorite was the Canadian Angus Burger. All we can say is, Wow! The garlic mayonnaise is just right and adds the perfect flair to the basic large burger. Loyal readers will recognize, by studying the 3 photos of the Angus Burger, that McDonald's is using the "McPamper" concept suggested by The McChronicles in 2005. See the three photos at the top of this post. This sandwich, and others, can be silghtly unwieldy and juicy, and the extra support from the included piece of tissue paper really helps. Thanks, McDonald's.

There were others, but these were our highlights.

PROCESSES:
Fry lovers - occasionally disappointed by fries that are: undersalted, oversalted, undercooked, overcooked, too cold, cooked in less-than-perfect oil? Sure you are. The McChronicles witnessed a new machine called the LOV Fryer (low oil volume) that uses less oil and less energy while frequently filtering the oil (keeping it cleaner), using less oil so the oil can be changed more frequently, while automatically salting the fries with the proper distribution and volume. We sampled the machine's output - best McDonald's fries we ever tasted!

BETTER EXPERIENCE:
McDonald's demonstrated some new software the allows us, the customer, to place our own order (like we do when checking in at an airpoirt, for example) from a very intuitive, simple to use touch-screen menu. It not only is easy to find what you are looking for, change it, go back in mid-order and delete things, etc., but it also presents more choices than the traditional wall-mounted menu has space for. Curmudgeons and traditionalists may not like it, but anyone under 40 has been yearning for such control (and speed) for a long time now. Yeah!

DEDICATED PROFESSIONALS:
The concept of a "McDonald's Engineer" is probably not in most of our heads, but such people do exist - and they are working hard to make our McDonald's experience better. The McChronicles had the opportunity to chat briefly with a few. Truth be told, they are almost geekily into automation, process excellence, pareto charting, focus grouping, video monitoring, and the like. Hey, we don't need them at our parties, we just appreciate the fact that they make our lunches more consistent, safer, and faster. The last photo is one we snapped while in the top secret Innovation Center. Stand down McChronicles legal counsel - we were granted permission for this long-distance shot.

That's it for today. More tomorrow.

The McChronicles: a blog about, not affiliated with, McDonald's.
Images: The McChronicles.